Every healthcare environment is different. So is every service requirement.
At Hipac, we understand that every customer and every healthcare environment is unique. That’s why we provide tailored service and support to meet your specific needs — from installation and maintenance to repairs, assessments and equipment solutions.
Whether you need support with an existing Hipac product or require assistance with a new project, our experienced team is here to help.
Need service or support? Submit a request below and our team will be in touch.
Whether you need a repair, assessment, preventative maintenance, installation or commissioning, you can use our Service Booking Form to tell us what you need.
Please provide as much detail as possible, including the equipment or product involved and the nature of the request. Our team will review your request and get back to you.
Every healthcare environment is different. So is every service requirement.
At Hipac, we understand that every customer and every healthcare environment is unique. That’s why we provide tailored service and support to meet your specific needs — from installation and maintenance to repairs, assessments and equipment solutions.
Whether you need support with an existing Hipac product or require assistance with a new project, our experienced team is here to help.
Need service or support? Submit a request below and our team will be in touch.
Whether you need a repair, assessment, preventative maintenance, installation or commissioning, you can use our Service Booking Form to tell us what you need.
Please provide as much detail as possible, including the equipment or product involved and the nature of the request. Our team will review your request and get back to you.
Our team of experts are dedicated to ensuring that your investment contributes to a safe and efficient healthcare environment. We have the experience, skills, and expertise to provide tailored solutions that meet your requirements, no matter how complex they may be.
With Hipac you can trust that you are receiving the best possible service and support throughout your customer journey. We are committed to building long-lasting relationships with our customers, and we will go above and beyond to ensure your satisfaction.
So, let us take the journey with you and help you achieve your healthcare goals.
Installation
Hipac has conducted hundreds of installations across the country, including in some of the most remote parts of Australia.
Our success is built on the experience of delivering installation projects that meet customer demands – on-time, within budget and ensuring equipment performs the first time.
With a national team of highly skilled and experienced installers, Hipac will have your operating theatre or mental health environment up and running in no time.
Loan Equipment
We know operating theatres require maximum uptime. That’s why we provide loan units for essential equipment if, due to factors beyond our control, we’re unable to complete repairs within the desired timeframe.
Our loan service is your commitment from us, in providing high quality service and ensuring your facility can continue to operate with minimal disruption.
Preventative Maintenance
The Hipac Preventative Maintenance Agreement ensures your important investments are maintained on a routine basis, ensuring equipment is performing as it was designed to and reducing the risk for breakdown and costly repairs.
We customise our preventative maintenance offerings to suit your unique needs, but no matter what your situation, you can trust the Hipac Service team to keep your equipment in the best condition so you can focus on delivering the best patient care.
Hipac Revive
Equipment that undergoes the Hipac Revive program is carefully examined to identify all tired and non-performing components. Once an assessment has been completed all identified parts are repaired or replaced and a warranty extended on our quality workmanship.
Purchasing products which have undergone the Hipac Revive program can result in significant cost savings while offering identical levels of performance and reliability as a new product.
Audits
Hipac have a comprehensive understanding into how a particular facility or resource should function to deliver the best possible care. Using this knowledge, we can identify safety hazards, infection risks and potential equipment failures.
Engaging Hipac to conduct an audit will give you the confidence your operating theatre or mental health facility is working towards reducing the risk of patient or staff injury and equipment failure and is performing at optimal levels. Hipac have a number of different audits to suit specific needs, which can be conducted after-hours to reduce disruption to your business.